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Must Have Skills:

• Recommend network design changes or enhancements to improve system availability and performance, including recommendations for performing code upgrades and evaluations of new network system designs

Nice to have skills:

• Generate network monitoring and performance reports for Local Area NetworkWide Area Network (LANWAN) infrastructure, providing trend analysis and capacity planning documents.

Detailed Job Description:

• Performs Tier III level problem tracking, diagnosis and root - cause analysis, replication, troubleshooting, and resolution for complex issues. In this capacity, performs programming and debugging activities.
• Responds to issues in a timely manner by receiving and investigating incidents or service tickets
• Analyzes and observes trends with technical issues and develops recommendations for long- term improvements.
• Documents all relevant end-user interactions and steps taken to resolve incidents.
• Has frequent contact with end-users.
• Communicates status of issue resolution to internal customers and upper management
• May engage and manage outside vendors.
• Applies in-depth knowledge of application support and an understanding of best practices.
• Typically leads moderately complex projects and participates in larger, more complex initiatives.
• Solves complex technical and operational problems.
• Acts as a resource for teammates with less experience.
• Recommend network design changes or enhancements to improve system availability and performance, including recommendations for performing code upgrades and evaluations of new network system designs
• Generate network monitoring and performance reports for Local Area Network/Wide Area Network (LAN/WAN) infrastructure, providing trend analysis and capacity planning documents.
• Execute system tuning and Disaster Recovery planning to include recommendations for improvements
• Perform detailed packet capture analysis

Minimum years of experience*: 5+

Certifications Needed: No

Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? No