Short Description: The Desktop Support Specialist is a service desk role that is 100% phone and email support for in-house teams. This person responds to helpdesk tickets and works with outside vendors to assist in resolution of issues.
Complete Description: Please note, this is 100% phone support as help desk person.
This position is initially funded for 6 months, has a high probability for extension.
This position is a first shift position.
The Desktop Support Specialist supports in-house teams
DSS2 Years of Relevant Experience: 2 to 4 years Preferred Education: 2 year associate degree or equivalent study Role Description: All roles specified in DSS1 plus the following: -Support, by phone, any troubleshooting or support calls that involve systems, networks, telecommuncation or infrastructure issues. -Role involves email and phone interaction using State systems for helpdesk ticketing -Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues. -Troubleshoot LAN/TCPIP issues -Assess, report and communicate between all parties for problem resolution (including, but not limited to, field support deployment).
Required / Desired Skills
Skill
Required / Desired
Amount of Experience
Prior Help Desk support work (phone)
Required
2 Years
Prior experience support for telecommunications outages
Required
1 Years
Troubleshooting connectivity and network availability remotely
Required
1 Years
LAN troubleshooting
Required
1 Years
Troubleshooting MS Windows OS
Required
1 Years
Prior experience with Verizon ISP connectivity
Highly desired
1 Years
Prior experience working with Verizon to resolve connectivity over phone
Highly desired
1 Years
Prior support of telephony, network and infrastructure related systems
Highly desired
1 Years
Prior exp with HP Service Manager (ticketing system)
