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• Incident Management (Incident resolution, stakeholder communication, bridge management, post mortem analysis and action items)
• User Ticket management (Backlog review, User interface and manual prioritization)
• Perform Monthly Metrics Analysis, Frequent Failure and Support Efficiency/Automation, Data queries form respective Managers
• Being involved in Operational risk reduction programs and Change control processes.
• Understand current queue of work items handed over across shifts and review criticality/priority
• Track and ensure progress on allocated queue/mentor team members where necessary
• Planned/unplanned events Support BCP, Migration, Holiday activities, Open for 24*7 shift availability
• Meetings Represent the cluster for Scorecard reviews, Feedback trackers

• Application Support experience with working knowledge on Unix, database, and basic knowledge on any programming Language like JAVA/Scripting language etc.
• Must have experience in monitoring resolving US Business End Of Day Autosys jobs in investment banking environment.
• Must have any programming language knowledge for deep dive analysis on Incident resolution user enquiries.
• Good communication with analytical and problem solving skills
• Ability to handle/manage incidents and effectively communicate with users, application owner and senior stake holders across all areas
• Knowledge on ITIL processes
• Change management
• Incident management
• Problem management
• Strong understanding of capital markets and in - depth understanding of Margin processing and back office operations in any investment bank.
• Experience in trade processing and regulatory restrictions..
• Experience in code processing along with debug skills.
• Good to have 3+ years of experience in Front-office Trading support, OTC Derivative flow, Equities, Investment banking background, Client reporting, Cashflow management, Trade Exception Resolution and Payment system.

Educational Qualifications: Bachelor s/Master s degree in Computer Science / Information Technology

Minimum years of experience*: 5+

Certifications Needed: No

Interview Process (Is face to face required?): No

Does this position require Visa independent candidates only? No