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1. Avaya IP telephony and VOIP terminologiestechnologies
2. Knowledge of WAN, Routing, Switching, IPV4 and IPVG and IP services
3. Experience on MultiVendor OEM for Voice, Video Call Center application integration

1. Avaya Communication Manger Core (ACM) and Gateway
2. Avaya Interactive Voice Response (IVR), Voice Portal (VP) and Enterprise Portal (AEP)

• Has good understating of Avaya IP telephony and VOIP terminologiestechnologies like H.323, H.248, SIP, SBCs, T1 and E1 concepts.
• Knowledge of WAN, Routing, Switching, IPV4 and IPVG and IP services.
• Experience on MultiVendor OEM for Voice, Video Call Center application integration.
• Monitor and ensure availability of Contact Center and Enterprise Telephony applications.
• Provide inputs for capacity management.
• Has good understanding of ITIL process and perform Incident, Problem and Change management.

Minimum years of experience: 5+

Certifications Needed: Yes

Top 3 responsibilities you would expect the Subcon to shoulder and execute*:

1. AddRemove, test and deploy changes to features supported in the Contact Center and Telephony applications
2. Coordinate with OEM vendor to upgrade and patch the listed contact center applications
3. Continuously reviewUpdate operational documentation for Contact Center