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Detailed Job Description:

• Intermediate Cisco UCCE primary skilled resource with 5+ years’ hands on experience with various Cisco Voice Products including (UCCE) Unified Contact Center Enterprise, (CVP) Customer Voice Portal, and (CUCM) Communications Manager. 
• Expert in implementing Cisco UCCE, ICM, CVP, CTI/CTIOS, Call Manager. 
• Proven experience having worked on Cisco UCCE versions 9.0, 10.5, 11.5 experience having worked on version 12.x would be beneficial. Also hands on experience having worked on CVP, CUCM, CUBE, CUSP, CISCO GATEWAYS, CISCO PGW and CVP CALL STUDIO for call flow design. 
• Proven experience having collaborated on an upgrade methodology for 1 version upgrade, and a 2 version upgrade. 
• Experience with requirements analysis, architecture, resource and time management, design, code implementation, quality assurance, documentation and integration. Expertise in leading and working with diverse vendor relationships. Ability to work autonomously. 
• Strong technical skills and knowledge of the Telecommunications/Information Technology industry.

Experience required: 5 Years