Job Seekers, Please send resumes to resumes@hireitpeople.com

Detailed Job Description:

• Recognize and document pertinent business information that exists across programs/processes. 
• Help manage onboarding of new joiners as well as managing the training requirements for existing employees 
• Identify and mitigate knowledge gaps across the processes thereby supported. 
• Create, sustain and enhance the existing knowledge by engaging a team of individuals for content creation and driving knowledge programs 

Job Responsibilities:

• Build Mortgage Training Plans and curriculum roadmaps 
• Strengthen the Mortgage Training Capability with scheduling recurring training classes on updates as well as sections with quality feedback 
• Project Manage the Knowledge Acquisition and Knowledge Transfer around Domain, Project and Process Knowledge during new project transitioning 
• Identify and fill gaps in client training programs to enable the employees achieve the set benchmarks of Quality 
• Conduct Transition Analysis and Due Diligence for Training Readiness and Capability Development. 
• Facilitate the designing of relevant and effective training programs for New Joiners 
• Help prepare educational materials such as modules, summaries, videos etc 
• Guide a team of SMEs and Trainers to conduct effective induction and orientation sessions 
• Maintain and define a keen understanding on training trends, developments and best practices 
• Plan training programs based on business objectives and goals 
• Identify Business Impact for Training Interventions and showcase value 
• Define and align the learning curve with industry standards 
• Introduce effective and innovative means of training through videos, simulations and other tools 
• Provide and create opportunities of ongoing developments 
• Collaborate and coordinate with different virtual teams across the globe for best practices and content assimilation 
• Deploy a wide variety of training methods 
• Strengthen the Mortgage 
• Closely work with Quality teams to conduct Root Cause and Error analysis 
• Create mechanisms of dissemination of process updates, upskilling and cross skilling of employees. 
• Facilitate, create and change manage domain and sub domain level content to ensure currency. 
• Share domain specific insights on client discussions and engage into strategic decision making 
• Ensure strong reporting and governance with internal and client teams. 

Skills Required:

• 10+ years of experience in US Mortgages (Underwriting and originations, knowledge of servicing and securitization is a huge plus) 
• Working knowledge of LOS such as Encompass 
• Proven work experience as a Trainer and/or Training Manager 
• Track record in designing and executing successful training programs 
• Familiarity with traditional and modern training methodologies (mentoring, coaching, on job or in classroom training, e-learning, workshops, simulations, gamifications etc.) 
• Excellent communication & leadership skills 
• Ability to plan, multi-task and manage time effectively 
• Experience in Project Management would be an added advantage. 
• Proven track in providing structure and ensuring knowledge retention through various means. 
• Prior experience of Transitioning new accounts and managing the Knowledge Acquisition and Knowledge Transfer from clients/ incumbent vendors 
• Excellent written and/or oral communication capabilities. 
• Confident and mature to handle client and stakeholder interactions.

Experience required: 10 Years