Job Seekers, Please send resumes to resumes@hireitpeople.com

Job Responsibilities:

• Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures.
• Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.
• Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.
• Responsible for reporting incident status and system outage notifications to customers, technical staff and applicable management entities.
• Responsible for logging incidents and problem resolution activities into a computerized tracking system.
• Responsible for maintaining a robust and accurate knowledge base repository.
• Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support.
• Responsible for generating help desk related performance statistics, as required.
• Responsible for training support staff, as required.
• Responsible for performing other tasks, as assigned.

Experience required: 3 Years