Job Seekers, Please send resumes to resumes@hireitpeople.com

Must Have Skills:

• Pega hands on experience along with CS Framework

Nice to have skills:

• Should be able to discuss with Business, Dev and other teams to analyze and fix issues
• Should have good communication skills

Detailed Job Description:

• Resource should have experience in Incident Management, Problem Management, Service Requests
• Resource should be able to do RCA and come up with preventive solutions for issues identified
• Should have Pega application Pega hands on experience along with CS Framework
• Should be able to collaborate with Business, Dev and other teams to analyze and fix issues
• Resource should have experience in Production support processes including SLA, OLAs etc.
• Problem resolution skills is needed
• Should have good communication skills
• Should have deployment knowledge
• Should be able to identify Incident patterns and provide solutions to prevent them
• Automation knowledge will be added advantage
• Good to have DevOps skills

Minimum years of experience*: 4+

Top 3 responsibilities you would expect the Subcon to shoulder and execute:

1. Resource should have hands on experience in Pega
2. Resource should have experience in Production support processes including SLA, OLAs etc
3. Problem resolution skills is needed