Strong PC troubleshooting skills - Troubleshooting on Desktops\Laptops in case of issues with various components and drivers. Example: Wireless, LAN, Serial I/O, Graphics, Audio, Fingerprint reader, Mouse, Keyboard, Blue Tooth, Camera, RST (Storage), Intel Chipset, Management Engines drivers, BIOS and etc.
Knowledge of Thunderbolt docking Stations and addressing new issues.
Strong understanding of Windows Internals Win-10.
General PC Architecture, OS Architecture, Firmware and Driver Architecture/ Framework.
Analyze BSODs.
Read and Analyze Event Viewer logs.
Ability to use available Microsoft and 3rd party tools to analyze PC failures and performance issues.
Troubleshoot and analyze complex issues and determine root cause.
Domain knowledge: WLAN Network Protocols, Audio, Graphics Standards and Firmware/CSME/TPM.
Drive Health KPIs and validation metric definitions.
Identify, Assess, and drive implementation of changes to the drivers and Firmware deployed in the environment.
Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
Raising Package creation request and management for easy patch updates.
Knowledge of Windows Performance tools.
Strong verbal and written communication skills, with ability to create clear and concise documentation.
Platform hardware maintenance
Nice to Have Skills:
Expert in Sysinternals suite.
Experience with IBM, Power BI and/or SCCM/MECM reporting tool.
Very good in using tools Wind DBG and Performance Analyzer.
