Job Seekers, Please send resumes to resumes@hireitpeople.com

Must Have Skills:

• Partner with data center and network architecture groups to ensure all designs and implementations meet the client requirements.
• Be a key technical decision maker for client GCX Customer Service Application and infrastructure strategy
• Lead Infrastructure related Postmortem & follow up on action items for correction & prevent driving zero downtime & resilience

Key Responsibilities:

• Partner with data center and network architecture groups to ensure all designs and implementations meet requirements.
• Be a key technical decision maker for clients GCX Customer Service Application and infrastructure strategy
• Partner with corp & site Networking & Network Security on GCX requirements & resilience.
• Lead Roadmap planning with ITSS organization
• Partner with business and technology stakeholders to translate business requirements into technical solutions
• Establish and develop personal credibility and business relationships with key technology stakeholders across the organization
• Regular program updates to Executive Leadership on potential vulnerabilities, risks, new technologies, upcoming changes
• Understand CS application design, architecture and infrastructure dependencies in detail
• Lead Infrastructure related Postmortem & follow up on action items for correction & prevent driving zero downtime & resilience
• Keep up to date on industry trends in Customer Service Technology
• Build relationships with business partners, internal and external; contribute to broader goals and growth beyond the scope of a single or your current project
• Lead project management activities for end-to-end delivery in close collaboration with the product, Engineering, vendor and other internal teams such as InfoSec and ITSS
• Prioritize and track the progress of the project/portfolio against key objectives and results while monitoring progress during the iteration and proactively managing risks / blockers / impediments
• Effectively communicate status to various stakeholders including key senior leadership
• Design, facilitate and lead various workshops with various stakeholders
• Enjoy operational precision and detailed program management, but understands the broader strategic context of the business
• Get along well with others from diverse backgrounds and be able to work with flexible working hours across the globe

Candidate Requirements:

• Strong background in technical architecture & business systems analysis (preferably with customer support organizations) and project management throughout the product life cycle.
• Ability to quickly and independently identify technology dependencies and potential CS application impacts

Minimum years of experience: 5+

Certifications Needed: No