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1. Operations management
2. Application debugging skills
3. Java and Salesforce basics

• Stakeholder management
• Running weekly or biweekly reports

Detailed Job Description:

• Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalating to internal teams as necessary, as well as prioritizing and managing time effectively in a fast - paced environment.
• Managing customer expectations and the customer experience to maximize customer satisfaction.
• Interact with project teams for new products development giving insights from technical issues of previous products Assist in support hours of operation and off hour product.

Certifications Needed: No

Top 3 responsibilities you would expect the Subcon to shoulder and execute:

1. Production support
2. SLA Management
3. Monitoring and alerting

Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? No