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Detailed Job Description:

• Accountable for the approval and sign-off of the program plan with customer representatives, such as portfolio managers, and all affected program stakeholders.
• Accountable for management of scope for the program and gaining agreement and approval of scope changes with customer representatives and affected stakeholders.
• Build and maintain relationships with key stakeholders and customer representatives.
• Direct work planning and scheduling design work.
• Manage and track the program progress against the program plan.
• Serve as the primary point of contact for all program-related issues and resolution of issues.
• Coordinate and present proposals to agencies as necessary.
• Identify and manage program risk and develops risk mitigation strategies, track to closure.
• Ensure team leads adjust and revise estimates when necessary.
• Anticipate issues and proactively address them. Resolve conflicts with sensitivity and tact.
• Coordinate the establishment of program standards and program specific procedures with team leads.
• Responsible for project compliance with standards and procedures.
• Responsible for the capture and reporting of required program management metrics.
• Responsible to tailor and baseline all program templates.
• Develop and facilitate achievement of program service commitments and performance metrics.  
• Ensure that tasks provide value and support the strategic direction of the program and meet service commitments; conduct reviews with agencies.
• Accountable for the final program management evaluation review with stakeholders for approval upon program completion.
• Communicate effectively with customers and software / hardware suppliers supporting the State as appropriate.
• Identify and track issues.
• Balance workload with program members’ capacity.
• Communicate to team members how their work assignments relate to and help achieve program objectives.
• Plan program specific training and orientation needs.

Experience required: 7 Years