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Detailed Job Description:  

• Under direct supervision, responsible for assisting higher level Network Technicians responsible for the operational support and maintenance for network systems.
• Associate’s degree in Computer Science or its equivalent qualification-highly desired.
• Network+ & A+ Certification-highly desired.
• 3+ years or more experience working in information technology environment.
• Resolves software, hardware, phone systems, and network problems.
• Assists users with PCs, Chromebooks, Macs, printing, Local Area Networks (LAN), and associated software.
• Assists schools with the use of Active Directory, Viewsonic Boards, Interactive White Boards, computers, and wireless technology.
• Knowledge of troubleshooting techniques and windows networking, including TCP/UDP, DNS, DHCP, FTP, SSL, IP, HTTP, MQTT, SSH.
• Researches, plans, procures, installs and maintains computer hardware and software.
• Exceptional ability to diagnose and resolve various problems independently and perform modification when necessary.
• Ensure that hardware nodes used for machine communications to the cloud are correctly configured; also provide hardware and software support.
• Administers and documents technology inventory.
• Plans and coordinates technology projects, policies, and procedures.
• Performs special assignments, services on project teams, and stays up to date with latest technical skills.
• Willingness and ability to travel to various customer sites when necessary to fix their issues.
• Performs other duties as assigned.

Experience required: 3 Years