Job Seekers, Please send resumes to meena@hireitpeople.com

Short Description:
Desktop Support Technician Level 2 4-7 Years Please submit all candidates by 6:00pm on May 23, 2013.

Complete Description:
Provides customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion. Experienced with supporting IT desktop infrastructure (Dell, Windows XP) and minor server related issues. Responsible for collecting Desktop inventory, decomissioning unused asserts, setting up, configuring, imaging and deploying PCs, laptops, printers and other desktop ITassets, performing data transfers, recovery and setup, assisting end users, managing user accounts and Active Directly integration Must also be experienced troubleshooting User account, access and security issues

Behaviour Characteristics:
Excellent inter-personal and customer service skills, motivated, detail oriented and process driven.

Required Skills:

 

Skills	Required yrs of Exp	Expertise
IT Help Desk Desktop support	Required 4 Years	3 – Expert
Configuring and installing WinXP based PCs, printers, and desktop assets	Required 4 Years	3 – Expert
IT Customer support for software, hardware related issues.	Required 5 Years	3 – Expert
Troubleshooting PC Issues	Required 4 Years	3 – Expert
IT asset tracking, monitoring, reporting, decommissioning	Required 4 Years	3 – Expert
Help Desk Ticket tracking and asset management systems (BMC, SDE, Remedy)	Required 2 Years	2 – Proficient
LanDesk	Highly Desired 2 Years	2 – Proficient
A+ Certification	Highly Desired
Norton Ghost	Required 1 Years	2 – Proficient

Questions:

Question 1

Does the contractor acknowledge that this work would require moderate physical demand including lifting and carrying assets up to 25lbs, as w ell as bending, lifting, crouching or other similar physical demands?

Question 2

 Does the contractor acknowledge that this work may require tasks to be performed after hours or during weekends?