Job Seekers, Please send resumes to meena@hireitpeople.com
Customer Support Analyst from Department of Health.
Along with the resume(s), please provide at least 3 references for each consultant (name, position title, phone, email and address of the consultant’s supervisors for the past 5 years).
I look forward to hearing from you.
Position Code, Title and Location:7084 - Customer Support Analyst - Tallahassee, FL
Along with the resume(s), please provide at least 3 references for each consultant (name, position title, phone, email and address of the consultant’s supervisors for the past 5 years).
I look forward to hearing from you.
Position Code, Title and Location:7084 - Customer Support Analyst - Tallahassee, FL
Start Date: ASAP
Est. Duration of 1st stage: 1 year
Type: Contract
Remote or Onsite: On location at the Client's site 100% of the time. No telecommuting or remote work.
Additional Information:Health Care and Benefits Available. Successful Completion Bonus is Available.
Description:Our Client, a government health organization, is looking for a Customer Support Analyst.
Responsibilities:
• Providing End User support for billing functionality in the Health Management System (HMS) including EDI file tracking and collection agencies;
• Facilitating effective communication between internal subject matter experts, Finance and Accounting staff, application development staff, and external entities;
• Performing validation of documented business requirements against business processes;
• Consulting with IT staff, as necessary, to provide detailed information regarding software defects, functional requirements and design of application enhancements;
• Performing User Acceptance Testing including documentation of test plans;
• Preparing end user documentation for training and assistance including release documentation, process flows, and help screens.
Requirements:
• Experience performing business process analysis (2+ years);
• Experience in customer support (2+ years);
• Experience working with the Health Management System (HMS) (or other health care information systems) and/or knowledge of business processes in the medical field and county health departments;
• Experience training and mentoring staff;
• Experience translating of business process requirements into technical requirements;
• Experience validating user requirements and coordinate testing activities;
• Experience with the testing of web-based applications.