Job Seekers, Please send resumes to resumes@hireitpeople.com

Detailed Job Description:

• Genesys 8.x framework Administrator
• Strong knowledge on working of Genesys Routing and Reporting components
• 8+ years professional knowledge and experience in the troubleshooting, configuration and implementation of Genesys 8.x Framework, CIM, SIP Server, Multi-Channel Routing, Web Chat
• Well rounded with experience in multiple contact center technologies including CTI, SIP and Genesys SIP Server, Call Routing and Historical Reporting, Genesys Workspace, Call Recording, VoIP technology, and CRM and IVR solutions or related technologies
• Experience in troubleshooting Salesforce , Avaya CM, NICE call recorder and NUANCE Speech recognizer