Job Seekers, Please send resumes to resumes@hireitpeople.com

Must Have Skills:

• Experience in Inbound IVR testing
• Experience in Outbound dialing testing

Detailed Job Description:

• CTI integration, CRM, WFM, Call recording, Email and Chat of the following
• Should have In-depth knowledge of Software Testing Life Cycle (STLC) preferably in contact center space
• Should have good experience in manual and automation testing in IVR space
• In depth knowledge on Genesys Framework and contact Center architectures.
• Good knowledge and experience on IVR Test Automation frameworks and automation tools including Cyara, UI/API/Data Automation Testing. Testing IVR applications and platform features against the call flow and requirements
• JSON and XML RESTful API request/response testing
• Should have experience in developing automation scripts with Cyara and Selenium for IVR and CTI applications
• Hands on with IVR-CTI integration - Softphone and Genesys WWE, and CTI applications including Genesys & Verint WFM, Verint & NICE Call Recording
• Proficient in GA, GAX and CME
• Knowledge of installation of Genesys Inbound & outbound applications.
• Good knowledge on Genesys Reporting applications like CC Pulse and GI2
• Strong oral and written communication skill

Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? Yes