Perform basic network support including conducting daily administrative duties, supporting maintenances, perform monitoring of all network infrastructure.
Generally, perform troubleshooting and initial triage of issues with the potential of impacting 20,000 or more subscribers at any given time.
React quickly, efficiently and effectively to alarms received for supported infrastructure.
Responsible for tracking call volume into Altice primarily via the Remedy ticket tracking system. Must be able to monitor incoming tickets, with an eye for developing trends and identifying potential issues
Document system problems, escalate and take appropriate actions according to departmental procedures. Must ensure issues are updated hourly, which includes adding notes to the Outage Board, updating Remedy tickets, contacting Command CenterROC offices, and sending out notifications
