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Short Description:
Complete Description:
Qualified candidates will have hands on experience with:
• AVAYA System Administration (ASA)
• AVAYA Modular Messaging
• AVAYA ONE-X
• AVAYA IQ Reports
• AVAYA CMS Administration and troubleshooting
• AVAYA CMS Supervisor
• AVAYA Call-back Assist
• Cisco Call Manager
• CISCO Unity Call-Handler administration
• CISCO Bulk Edit Utility
• CISCO Bulk Administration Tool (BAT)
The Systems Administrator should have a solid understanding and experience with moves,
adds, changes on both Avaya Communications Manager, and Cisco Unified Communications Manager. He or she must have strong writing skills and excellent interpersonal and customer service skills. The Tier 1 System Administrator will be expected to work independently and as part of team in support of small to large installations and/or migration projects. He/she will be a strong communicator and capable of gathering call-center requirements, assisting customers with technical inquiries regarding the capabilities of the contact-center solutions he/she will support. He/she will be comfortable managing multiple customer priorities at any given time and understand the importance of detailed and accurate documentation, diagrams/Visio, and ticket tracking. Candidate will also be working in an Help Desk environment on an ACD assisting our customers and our field technicians.
Behavior Characteristics:
Manages time effectively, meets deadlines, achieves est. goals & objectives. Assist in establishing, accomplishing & continuously evaluating goals. Assumes responsibility for accuracy of work processes, multiple task flows, actions and decisions of staff
Skills:
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Exp providing Tier 1-2 support for enterprise Avaya network Required 5 Years 3-Expert |
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Working knowledge of supporting telephony contact center products or ACD Required 5 Years 2-Expert |
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Avaya systems, CM, MM, CMS, IQ Required 5 Years 2-Expert |
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Strong working exp. with AAR/ARS Required 5 Years 2-Expert |
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Strong working exp. with W/Class Routing, VDN, Vector’s and ACD Call Center Required 5 Years 2-Expert |
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Strong working exp. with Analog, Digital, Avaya and Cisco VoIP voice services Required 5 Years 2-Expert |
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Exp troubleshooting and problem identification Required 5 Years 2-Expert |
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Exp working w/ equipment vendors and telecom providers to resolve issue Required 5 Years 2-Expert |
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Exp monitoring and resolving service requests based on SLAs Required 5 Years 2-Expert |
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Working knowledge of Modular Messaging 5.x. Required 5 Years 2-Expert |
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Knowledge of Cisco IP Platform and Cisco UC solutions Required 5 Years 2-Expert |
