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Detailed Job Description:

• Support and upgrade of Ongoing Operations and client infrastructure including installation, upgrades, and maintenance of MFG and CORP Windows servers, Citrix, VMware, networks, security devices and other key infrastructure.
• Manage network area storage and allocations based on client growth.
• Manage Microsoft and other vendor licensing as required to support client growth or business needs.
• Work directly with "C" level resources at our client credit unions across the country to clarify requirements and deliver solutions or fix problems.
• Lead the onboarding for new applications / servers and ensuring critical information is gathered to be able to configure systems for high availability.
• Troubleshoot and remediate hardware, software, and Microsoft issues as they arise, working with customers if required.
• Develop best practices, and procedures to support an efficient and effective deployment and support process.
• Provide expert guidance to customers on best practices.
• Perform in annual client disaster recovery tests.
• In the event of a disaster or production down even, is responsible to respond and contribute to the resolution of the operational disaster.
• This position may involve working extended hours, or shifting schedules to accommodate required work, and the employee to be flexible with schedule.

QUALIFICATIONS:

Experience/Skills/Knowledge - General

• 5 to 10 years information technology experience VMware and Windows administration.
• Exposure to ITIL processes such as incident, change, problem and change management.
• Excellent customer service skills.

• A solid team player who can work individually as well as collaboratively.
• Effective and clear communication skills, with ability to describe complex technical scenarios in a concise manner with confidence to both technical and non-technical audiences.
• Willingness to learn quickly, a can-do attitude and motivated to succeed and grow.

Experience/Skills/Knowledge - VMware

• In-depth knowledge and experience on VMware ESX and ESXi (5.x, 6.x, 7.x) hypervisors installation and administration.
• In depth troubleshooting skills in VCenter, ESX and ESXi hosts, Networking and storage.
• Capacity planning skill for virtual hosts and VMs.
• Experience on planning, deploying and maintain VMware vSphere environments.
• Experience in consolidation and upgrade.
• VM deployment skills form Templates and OVA/OVF.
• P2 V and V 2V conversion skills.
• VMware integrated backup and restore solutions.
• Citrix experience is a plus.

Experience/Skills/Knowledge - VMware:

• In-depth knowledge and experience on Windows server operating systems (Windows 2019,2016, 2012, 2008) management and administration.
• Active Directory experience.
• O365 Administration experience.
• High-level trouble shooting skill required on OS related issues, which include memory dump analysis skills and performance tuning.
• In-depth knowledge and experience on server security hardening with includes patching, antivirus, PKI infrastructure and IPSec encryptions.
• Good knowledge on Microsoft clustering and NLB services.
• Experience on designing Server infrastructure.
• Good knowledge on storage and networking which help to design server.
• Good control on windows command line tools and power shell/VB scripting.
• Working experience on Windows infrastructure services like FTP, Telnet, DNS and DHCP etc.
• Good knowledge on Microsoft licensing for Servers, Terminal services etc.

Certificates and Licenses:

• Microsoft, Cisco, and VMware certifications are highly preferred.

Physical Tasks:

• Standing/Walking/Sitting/Bending/Stooping/Crawling/Crouching/Climbing/Balancing/Reaching with Arms & Hands/Use hands & fingers to feel or handle items - Continuously.
• Oral Communication- Ability to speak clearly and persuasively in both negative and positive situation, listen and get clarification, respond well to questions, and participate in meetings- Continuous.
• Reading – Ability to receive information through personal computer, fax, e-mail, and text messages – Continuous.
• Mobility - Ability to travel to customer locations to sell products, services, and/or discuss problems/issues.
• Must be able to lift, push, pull and carry up to 50 lbs.
• In general, the position requires a combination of sedentary work and walking around observing conditions in the facility.

Working Environment:

• Must be able to work in controlled environments requiring special gowning. Will be required to follow gowning requirements and wear protective clothing over the head, face, hands, feet and body.
• No make-up, jewelry, contact lenses, nail polish or artificial fingernails may be worn in the manufacturing environment.
• Must be able to work multiple shifts, including weekends.
• Must be able to work overtime as required.
• May be required to work in a confined area.

Communication:

• Requires vision to perform work dealing with data and figures and computer screens – Continuous.
• Ability to read, analyze and interpret common technical journals, financial reports, and legal documents – Continuous.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community – Continuous.
• Responds positively and productively to stressful customer situations - Continuous.
• Assists others to resolve problems – Continuous.
• Ability to manage multiple projects simultaneously - Continuous.
• Ability to define problems, collect data, establish facts and draw valid conclusions - Continuous.