Job Seekers, Please send resumes to resumes@hireitpeople.com

Job Responsibilities:

• More than 6 years of experience in IT Service Operations entailing Incident / Change / Problem Management
• Should be able to manage stakeholder relationships technical teams & vendors for successfully executing concurrent projects
• Maintaining deliverables as per the defined guidelines along with elevation of service standards for operational excellence
• Good knowledge of Service Now for ITSM module
• Good understanding of Incident and Problem flow
• Implementation of ITSM in Infra Production support project
• Good understanding of Infra Production Support
• Adhere to established IT policies, procedures and standards and ensure their conformance with information systems goals and procedures.
• Follow the established standards for documenting tickets, configurations, and standard operating procedures
• Interact with IT management frequently through timely reporting of ITSM activities, and with all team members on ITSM support and needs assessments.

Qualifications & Experience:

• 6-8 years’ experience in ITSM
• Excellent verbal, written and interpersonal communication skills.
• Ability to work with all levels of management under pressure and strict deadlines.
• Ability to provide guidance to others to improve team performance.
• Ability to communicate process information, both verbal and written to a wide range of end-users.
• Proven organizational skills and ability to prioritize and follow up on work.
• Demonstrated ability to work independently with minimal oversight.

Minimum years of experience*: 8

Interview Process (Is face to face required?) No