Job Seekers, Please send resumes to resumes@hireitpeople.com

Detailed Job Description:

• The ability to manage Team, Work allocations, Tracking and Customer Satisfaction.
• Work with multiple stakeholders such as site supervisors, Infosys Managers, Customer Partners to maintain the PCS environment supported by Intel IT
• Adhere the site for agreed SLA and KPI
• Experience in windows 10 – OS Imaging, Troubleshooting
• Experience in Platform drivers such as WLAN, Graphics, Firmware, BIOS and drivers etc.
• Expert in troubleshooting the driver/firmware/hardware issues. Perform root cause analysis based on event logs and crash dumps.
• Provide updated driver release from OEM (HP\Lenovo\Dell) or Intel site if available to resolve the issue
• Experience in PC Hardware troubleshooting/fixes such as RAM, SSD, Keyboard and etc

Qualifications:

• Bachelor's degree in computer science or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• At least 2+ years of experience with “Information Technology Support” / “End User Computing Support” / “PC Technician”

Key Roles & Responsibilities:

• Monitoring day-to-day tickets and work allocations
• Diagnosing, debugging and troubleshooting tech problems
• Need a strong set of hard tech skills
• Useful to have hands-on experience with specific kinds of hardware, software, applications, and systems
• Provide the 8x5 support for PCs at the site/campuses
• Troubleshoot client computing issues related to PCs and their peripherals such as mouse, keyboards, KVM switches, scanners
• Knowledge of basic PC hardware, KVM, printer, scanner, networking, IP is essential Configure, deploy, set up, and repair Operating Systems, Client Networking, PCs and mouse, keyboards, KVM switches, scanners, laser/label printers and other PC peripherals.
• Hardware movement between buildings/locations for deployment, repair, and dismantling
• Audit hardware status as needed
• Knowledge of DNS, Active Directory is a strong plus
• Knowledge of Windows 10 and Basic troubleshooting is a Strong plus
• Knowledge of Hardware installation such as RAM, SSD, Keyboard for Laptop
• Use IT ticketing system to log and track the work
• Coordination with end user to resolve the issue
• Monthly monitoring of hardware failure rates for all devices in the environment
• Troubleshoot and close the tickets raised by the end users within the SLA period
• Able to lift 50 lbs

Mandatory Skills:

• Strong PC troubleshooting skills - Troubleshooting on Desktops\Laptops in case of issues with various components and drivers.
• Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
• Knowledge of Service Now
• Strong verbal and written communication skills, with ability to create clear and concise documentation
• Strong Team member.

Soft Skills:

• Attention to detail, Customer orientation and Influencing.
• Strong communications / Networking.
• Willingness to continually learn new products and technologies.