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Engagement Type: Contract

Location: Harrisburg PA

Duration: 6 Months

Short Description:

The Service Desk Analyzes and troubleshoots computer support problems and applies his or her understanding of computer software and hardware products and services to resolve user problems.

Complete Description:

The Dept of Health, Bureau of Information Technology (BIT) is requesting a skilled resource to work with the desktop support team to assist with all desktop support functions.  Tasks will include, but not limited to:

•  PC/laptop installs

•  PC/laptop imaging

•  Desktop Software installation

•  Printer installs

•  Scanner installs

•  PC/laptop/printer troubleshooting

•  Desktop software troubleshooting

•  Inventory management

This resource will report to the Desktop Team Supervisor.  The engagement will consist of 37 ½ hour work week, 7.5 hour days, 5 days a week for a term of 6 months.  This resource will work in the Health & Welfare Building, and will be responsible for parking costs.

Skills: