Job Seekers, Please send resumes to resumes@hireitpeople.com

• 2 - 3 year of HR & Payroll Help desk experience
• Customer Service champion and the ability to model high levels of customer service
• Administer effective frontline line desk assistance to Employees where inquiries are beyond the knowledge of the help desk team members
• Knowledge/understanding of Company policies across all business formats
• Excellent listening skills
• Excellent written and oral communication skills
• Problem solving ability
• Strong communication skills across various levels of the organization
• Ability to meet quality standards and customer service goals
• Proven ability to multi-task and quickly learn new technology
• Intense customer service focus with a strong sense of urgency
• Proficient in SAP SuccessFactors, Microsoft Office and other computer applications

• Resolve inquiries on employee time and pay, benefits, company policies and other HR related areas
• Provide detailed documentation on each call using case management system
• Actively listen to caller inquiry to ensure appropriate resolution
• Utilize available resources (i.e. knowledgebase, SAP SuccessFactors, company intranet) to determine the most accurate response to caller
• Interpret policy and explain procedures
• Coordinate with payroll SME’s and escalate customer requirement and issues as per requirement
• Respond to escalated issues from employees, HR professionals, and HR managers
• Actively listen to caller inquiry to ensure appropriate resolution

Minimum years of experience*: 2-5 years

Certifications Needed: No

Interview Process (Is face to face required?): No

Does this position require Visa independent candidates only? No