Job Seekers, Please send resumes to resumes@hireitpeople.com

Must Have Skills:

• Exp. in Oracle Cloud Administration
• Exp. in Linux Administration

Job Responsibilities:

• Provide global production support for the Oracle Cloud Infrastructure, Oracle Linux and RHEL distributed infrastructure while on shift.
• Address incidents picked up by the monitoring systems alerting on global Oracle Cloud infrastructure within a timely manner.
• Resolve problem tickets allocated to team on central management tools (e.g. Service Now)
• Implement requests for service as generated in manual and automated ticketing systems (e.g. SNOW, etc)
• Regular verbal and written communication with business partners and other support teams to clarify details of incidents or service requests to maintain production stability and meet established SLAs.
• Liaise with vendors to analyze crash dumps, or infrastructure problems
• Operational and Administration knowledge of key technologies, such Oracle Cloud, Oracle Linux.
• Good written and spoken English, able to communicate in English with remote teams.
• Strong analytical and logical skills.
• Team work, ability to contribute to and work in a team, as well as at times step up and lead a number of people when handling problems or incidents
• Strong inter-personal and communication skills, capable of writing/contributing to technical knowledge articles
• Independent problem solving skills and effective time management
• A solid understanding of Oracle Cloud Infrastructure.