Job Seekers, Please send resumes to resumes@hireitpeople.com
Detailed Job Description:
- Monitoring day-to-day tickets and work allocations
- Diagnosing, debugging and troubleshooting tech problems
- Need a moderate set of hard tech skills
- Useful to have hands-on experience with specific kinds of hardware, software, applications, and systems
- Provide the 8x5 support for PCs at the site/campuses
- Troubleshoot client computing issues related to PCs and their peripherals such as mouse, keyboards, KVM switches, scanners
- Basic Knowledge of PC hardware, KVM, printer, scanner, networking, IP is essential Configure, deploy, set up, and repair Operating Systems, Client Networking, PCs and mouse, keyboards, KVM switches, scanners, laser/label printers and other PC peripherals.
- Hardware movement between buildings/locations for deployment, repair, and dismantling
- Audit hardware status as needed
- Knowledge of DNS, Active Directory is a strong plus
- Knowledge of Windows 10 and Basic troubleshooting is a Strong plus
- Knowledge of Hardware installation such as RAM, SSD, Keyboard for Laptop
- Use IT ticketing system to log and track the work
- Coordination with end user to resolve the issue
- Troubleshoot and close the tickets raised by the end users within the SLA period
- Able to lift 50 lbs
Mandatory Skills:
- Basic/Moderate PC troubleshooting skills - Troubleshooting on Desktops\Laptops in case of issues with various components and drivers.
- Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
- Basic Knowledge of Service Now
- Strong verbal and written communication skills, with ability to create clear and concise documentation
- Strong Team member and lead the team.
Soft Skills:
- Attention to detail, Customer orientation and Influencing.
- Strong communications / Networking.
- Willingness to continually learn new products and technologies.
Qualifications:
- Bachelor's degree in computer science/ foreign equivalent required from an accredited institution / High School. Will also consider three years of progressive experience in the specialty in lieu of every year of education
- At least 6+ months of experience with “Information Technology Support” / “End User Computing Support” / “PC Technician”
Minimum years of experience*: 2+
