Job Seekers, Please send resumes to resumes@hireitpeople.com
Complete Description:
Qualified candidates will have hands on experience with:
• AVAYA System Administration (ASA)
• AVAYA Modular Messaging
• AVAYA ONE-X
• AVAYA IQ Reports
• AVAYA CMS Administration and troubleshooting
• AVAYA CMS Supervisor
• AVAYA Call-back Assist
• Cisco Call Manager
• CISCO Unity Call-Handler administration
• CISCO Bulk Edit Utility
• CISCO Bulk Administration Tool (BAT)
The Tier 1 Systems Administrator should have a solid understanding and experience with moves,
adds, changes on both Avaya Communications Manager, and Cisco Unified Communications Manager. He or she must have strong writing skills and excellent interpersonal and customer service skills. The Tier 1 System Administrator will be expected to work independently and as part of team in support of small to large installations and/or migration projects. He/she will be a strong communicator and capable of gathering call-center requirements, assisting customers with technical inquiries regarding the capabilities of the contact-center solutions he/she will support. He/she will be comfortable managing multiple customer priorities at any given time and understand the importance of detailed and accurate documentation, diagrams/Visio, and ticket tracking. Candidate will also be working in an Help Desk environment on an ACD assisting our customers and our field technicians.
Behavior Characteristics:
Manages time effectively, meets deadlines, achieves est. goals & objectives. Assist in establishing, accomplishing & continuously evaluating goals. Assumes responsibility for accuracy of work processes, multiple task flows, actions and decisions of staff
Skills:
Skill Required / Desired Amount of Experience Expertise Rating
Exp providing Tier 1-2 support for enterprise Avaya network
Required 5 Years 3 - Expert
Working knowledge of supporting telephony contact center products or ACD
Required 5 Years 3 - Expert
Avaya systems, CM, MM, CMS, IQ
Required 5 Years 2 - Proficient
Strong working exp. with AAR/ARS
Required 5 Years 2 - Proficient
Strong working exp. with W/Class Routing, VDN, Vector’s and ACD Call Center
Required 5 Years 2 - Proficient
Strong working exp. with Analog, Digital, Avaya and Cisco VoIP voice services
Required 5 Years 3 - Expert
Exp troubleshooting and problem identification
Required 5 Years 2 - Proficient
Exp working w/ equipment vendors and telecom providers to resolve issue
Required 5 Years 2 - Proficient
Exp monitoring and resolving service requests based on SLAs
Required 5 Years 2 - Proficient
Working knowledge of Modular Messaging 5.x.
Required 5 Years 2 - Proficient
Knowledge of Cisco IP Platform and Cisco UC solutions
Required 3 Years 2 - Proficient
Avaya Unified Communications and all adjuncts
Desired 5 Years 2 - Proficient
Exp managing complex voice projects across all teams.
Desired 5 Years 2 - Proficient
Telecom management, configs, monitoring, patch/f/w and capacity planning
Desired 5 Years 2 - Proficient
TDM, SIP and H.323 endpoints
Desired 5 Years 2 - Proficient
Knowledge of Avaya S87xx server ,IP Network Regions, Audio shuffling, Hair Pinning
Desired 5 Years 2 - Proficient
Strong working exp. with Avaya Aura S88xx, S87xx, LSP, G700, G650, G450, CMS
Desired 5 Years 2 - Proficient
Nice system, and connectivity into other telephony adjuncts.
Desired 5 Years 2 - Proficient
Troubleshoot and diagnose production impacting telephony support applications.
Desired 5 Years 2 - Proficient
Interpret system logs, events , isolate failure points
Desired 5 Years 2 - Proficient
Understanding of tools and techniques to diagnose telecom problems.
Desired 5 Years 2 - Proficient
Best practices of operating systems, server hardware configs and databases.
Desired 5 Years 2 - Proficient
Proficient knowledge or certification of Avaya’s Architecture software and hardware
Desired 5 Years 2 - Proficient
Understanding of the technology of SBC, ACME and Audio Codes
Desired 5 Years 2 - Proficient
Understanding of VoIP protocols, QoS standards and policies.
Desired 5 Years 2 - Proficient
Working knowledge of Microsoft UM and Integration with Avaya Switches
Desired 5 Years 2 - Proficient
