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Detailed Job Description:

• Work with multiple stakeholders such as site supervisors, Infosys Managers, Customer Partners to maintain the PCS environment supported by Intel IT
• Adhere the site for agreed SLA and KPI
• Experience in windows 10 – OS Imaging, Troubleshooting
• Experience in Platform drivers such as WLAN, Graphics, Firmware, BIOS and drivers etc.
• Expert in troubleshooting the driver/firmware/hardware issues. Perform root cause analysis based on event logs and crash dumps.
• Provide updated driver release from OEM (HP\Lenovo\Dell) or Intel site if available to resolve the issue
• Experience in PC Hardware troubleshooting/fixes such as RAM, SSD, Keyboard and etc Looking forward to your valuable response.

Minimum years of experience*: 3