Job Seekers, Please send resumes to resumes@hireitpeople.com

Must Have Skills:

• NW - R&S, VOIP phone configuration, Jabber, Speed dial and NW BAU activities
• Network Tools – Hands on experience, SNOW.
• Good Communication, Team player, support the team as needed.
• Ensure the SLA, Service metrices are adhered.

Nice to have skills:

• UCCX Hands on experience and scripting knowledge
• Call Manager and Unity servers setup, tailoring and administration

Detailed Job Description:

• 6+ years of general network experience including various network protocols.
• 4+ years of Cisco Routing, Switching experience
• Need to visit the branches and support as needed to root cause and resolve the issue which is not possible remotely.
• Must maintain an excellent attendance record.
• Ability to communicate effectively with a range of coworkers including technical and non-technical, entry level to senior executive.
• Configure the VOIP, speed dial and other related activities.
• Adhere to Change management process
• Must present a professional appearance.
• Use hand tools such as screwdrivers.
• Must be able to think analytically and use process of elimination to disprove potential causes of trouble conditions.
• Clear and easily understood verbal and written communication skills
• Use a Windows laptop / desktop, Microsoft office applications, Visio, and terminal emulator (PuTTY, SecureCRT).
• Be fluent in using web technologies and search engines to acquire knowledge and willing to invest time to read product documentation.
• Able to configure basic BGP settings for branch office Multi-Protocol Label Switching (MPLS) circuits.
• Demonstrate ability to complete nearly all routine work accurately and with minimal supervision.

Minimum years of experience required: 8-9 yrs

Top 3 responsibilities you would expect the Subcon to shoulder and execute:

1. Good hands on technical experience the above areas.
2. 6 years of general network experience including various network protocols.
3. 5 years of Cisco networking experience including routing, switching, voice, and video.