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Principal Duties and Responsibilities:

As a Salesforce.com Senior Developer, responsibilities include but not limited:

• Analyze the business requirement and define the appropriate design with respect to data modeling, Perform configuration and customization of the salesforce.com platform.
• Design and develop high-performance, reusable lightening component.
• Visualforce,lightening web component andApex development.
• Guide team on writing test classes for developed classes and ensuring more than 80% code coverage
• Translating functional requirements into technical requirements.
• Identifying bugs and aligning with requirements during debugging.
• Guide & implement Testing automation, bug fixing and deploying to production
• Make suggestions for better solutions to problems
• Keep abreast of the latest and emerging technologies
• Should have previous contact center experience & implementation knowledge on CTI integration

Required Skills and Experience:

• 5+ year of Core Development experience in Salesforce.com
• 4+ year of Omni Channel experience in Lightening Component, Lightening Event, Lightening page Template
• The candidates must have experience working in contact centers with soft phones.
• Any soft phone is okay (Salesforce, Avaya, Cisco, Genesys)
• Experience with Salesforce or Genesys softphone is preferable but not required.
• If the candidate has experience with Genesys Cloud that is also preferable but not required.
• 3+ year of development experience in Visual Force, Apex, Process flows.
• Hands-on experience in Salesforce Omni Channel and administration (e.g., Define routing, queues, managing users, security controls, and data as well as creating roles, profiles, and reports).
• Experience in designing custom objects, custom fields, picklists, page layouts, record layout, workflow, approval processes, validation rules, custom tabs, reports, Visualforce pages, dashboards, and email generation according to application requirements.
• Experience in integrating external applications to Salesforce
• Previous work experience with enterprise application and software development
• Experience developing customer-facing interfaces
• Excellent problem-solving skills and ability to provide required solutions
• Must have knowledge on sales cloud, service cloud and financial cloud.
• Experience with SFDC and UX integration will be big plus
• Experience in integrating with Angular/React applications will be big plus
• Experience in OpenCTI Integration experience will be big plus.
• Experience in Service Cloud implementation.

Education: Bachelors Degree or Equivalent Work Experience Required.

Experience required: 8-10 Years