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Detailed Job Description:

• Exp. in End User Management/Computing
• Exp. in Telepresence or Teleconference
• Exp. in Unified Communications
• Exp. in CUCM
• Exp. in UCCX
• Exp. in Digital Workplace Systems
• Exp. in Global event management

Key Responsibilities:

• Train and move workload as applicable from Tier 3 engineers to Helpdesk to allow faster end user response
• Create a Design to operations checklist/runbook for a new service working with architects and service desk
• Communicate to end users via Yammer, etc and create the right level of content for broader communication