Job Seekers, Please send resumes to resumes@hireitpeople.com
Duties and Responsibilities:
- Demonstrated experience with Service Desk application for managing IT requests.
- Demonstrated ability to support and troubleshoot laptops, desktops, IP Phone, cell phones and various applications.
- Serve as the first point of contact for end-users seeking technical support via phone, email, and/or chat channels. Ticket concerns will be IT in nature and related to systems, software, or hardware.
- Monitor and respond quickly and effectively to requests received through the Helpdesk ticket board and escalate unresolved issues to the next level of support.
- Perform basic remote or in person troubleshooting by walking customers through problem-solving processes and probing questions.
- Utilize excellent customer service skills to build rapport with end-users and maintain positive client communication.
- Ability to correctly assess a situation, come up with a logical resolution and seek assistance if required.
- Must be able to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting.
- Must be a flexible, independent, self-motivated problem solver who enjoys working in a fast-paced environment.
- MS Office and Microsoft 365 troubleshooting experience.
- VPN remote access configuration & troubleshooting experience.
- Demonstrated experience troubleshooting infrastructure and network related issues.
- Coordinate directly with business owners, development team, 3rd party vendors and supporting organizations to best understand and analyze business specifications.
- Responsible for maintaining Active Directory accounts (activating, de-activating, creating, and managing AD user groups and security levels.
- Familiar with SharePoint, Teams, and OneDrive.
- Have a basic knowledge in Azure.
- Excellent customer service skills and the ability to communicate effectively in oral and written form with technical and non-technical clients.
- Ability to work independently with staff on process and simple software solutions.
Experience required: 2-3 Years
