Job Seekers, Please send resumes to resumes@hireitpeople.com

Detailed Job Description:

• Monitors and analyzes Help Desk requests; performs initial triage, evaluation, second tier resolution, or transfers requests to a senior level technician as needed.
• Creates and maintains user identities; allocates enterprise licenses, administers secure user access to AD and Azure secured shared resources for Executive Branch agencies; ensures access is compliant with HIPPA, CJIS, PCI, FTI, FERPA, etc. requirements.
• Administers and troubleshoots secure user access to email resources and collaboration platforms for Executive Branch agencies; includes managing email accounts, distribution lists, and other shared mail resources; provides second tier support.
• Works with and creates PowerShell scripts to provide efficiencies for and optimization of identity management processes.
• Provides file recovery with Volume Shadow Services and current file backup software. Provides guidance for user self-service of cloud file and email recovery.
• Installs, manages, maintains, and troubleshoots shared network print objects and multifunction devices for Executive Branch agencies.
• Installs, manages, maintains, and troubleshoots uninterruptible power devices for MCS servers where building level service is not available.
• Develops, maintains, and follows, documentation related to MCS processes, procedures, and standards. Contributes ideas for process and workflow improvement.
• Partners with technicians from other DoIT divisions and bureaus to provide support and solutions.
• Follows all established DoIT and State policies, standards, and procedures.

Experience required: 2-3 Years