Job Seekers, Please send resumes to resumes@hireitpeople.com

Mandatory Skills:

• Strong PC troubleshooting skills - Troubleshooting on Desktops\Laptops in case of issues with various components and drivers.
• Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
• Knowledge of Service Now
• Strong verbal and written communication skills, with ability to create clear and concise documentation
• Strong Team member

Qualifications:

• Bachelor's degree in computer science or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• At least 2+ years of experience with “Information Technology Support” / “End User Computing Support” / “PC Technician”

Detailed Job Description:

• The ability to manage Team, Work allocations, Tracking and Customer Satisfaction.
• Work with multiple stakeholders such as site supervisors, Infosys Managers, Customer Partners to maintain the PCS environment supported by Intel IT
• Adhere the site for agreed SLA and KPI
• Experience in windows 10 – OS Imaging, Troubleshooting
• Experience in Platform drivers such as WLAN, Graphics, Firmware, BIOS and drivers etc.
• Expert in troubleshooting the driver/firmware/hardware issues. Perform root cause analysis based on event logs and crash dumps.
• Provide updated driver release from OEM (HP\Lenovo\Dell) or Intel site if available to resolve the issue
• Experience in PC Hardware troubleshooting/fixes such as RAM, SSD, Keyboard and etc