Job Seekers, Please send resumes to resumes@hireitpeople.com

Required:

• Minimum 4+ years of experience in Application Support in Unix, SQL & UNIX scripting
• Application support and knowledge on ITIL processes – Incident Management & Problem Management
• Knowledge of any programming language (especially Java) & debugging skills
• Excellent communication and analytical skills

Preferred:

• Understanding of capital markets and middle / back office operations in any investment bank

Detailed Job Description:

• Work actively with team members to analyze and resolve application issues
• Incident Management (Incident resolution, stakeholder communication, bridge management, post mortem analysis and action items)
• User Ticket management (Backlog review, User interface and manual prioritization)
• Perform Monthly Metrics Analysis, Frequent Failure and Support Efficiency/Automation, Data queries from client Managers
• Understand current queue of work items handed over across shifts and review criticality/priority
• Planned/unplanned events – Support BCP (Business Continuity Planning), Migration, Holiday activities

Minimum years of experience*: 4+