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• BS/MS Degree in Computer Science, or Engineering
• 2 - 4 years of Experience
• Ability to implement and maintain the Avaya Contact Center products.
• Experience in installation, programming, maintenance and troubleshooting of Avaya Communication Manager, Avaya Call center Management System and AES.
• Configuration of DS1 cards with various type of signaling
• Experience in handling contact center call flow from the trunks, through the VDNs and vectors to the agents terminals
• Handling inbound outbound configurations
• Discover and fix bugs