Job Seekers, Please send resumes to resumes@hireitpeople.com

Job Responsibilities:

• Analyze the current environment and propose automation whenever possible.
• Coordinate upgrades and changes to the ServiceNow instance.
• Managing permissions and access (roles, users, and groups).
• Troubleshoot day - to-day operation and system issues.
• Work with the ServiceNow support team to resolve issues.
• Setting up notifications, scheduled reports, and alerts.
• Maintain Service Catalog and Service Level Management.
• Participation in requirement gathering phase to provide time estimation to client needs.
• Create and update the existing configuration documentation.
• Perform platform upgrades, and review skipped updates due to upgrade.
• Implement best practices in coding and design as per ServiceNow standards and community guidelines.
• Follow the ITIL process to develop solutions.
• Find opportunities to automate and enhance the end-user experience.
• Scripting in various areas (Business Rules, Client Scripts, UI Actions, Access Control Lists, UI Policies, Portal Pages, UI Pages).
• Writing code using JavaScript, HTML, Angular, CSS, and AJAX.
• Develop integrations with 3rd party tools or ServiceNow modules.

Core Competencies:

• Knowledge of IT service delivery concepts and technology platforms which include, telecom, network, infrastructure, software, and cybersecurity
• Ability to convert business logic into functioning code.
• Experience facilitating analysis and planning processes with non-IT (business stakeholders) operations.
• Ability to troubleshoot complex systems issues without supervision.
• Excellent written and oral communications skills, with the ability to work across all departments.

Minimum Qualifications:

• A minimum of 3 to 5 Years of working experience with ServiceNow modules like Service Portal, HR Service Delivery, HR Onboarding and Transitions and ITSM is an added advantage.
• A minimum of 4 years experience with ServiceNow app development.
• 3 to 5 years of development experience with creating simple/complex customer-facing web or mobile applications is a plus.
• Basic level understanding of ServiceNow Platform & its capabilities are required.
• Understand the business needs and the needs to standardize processes and build this into the design. and being able to transform customer requirements into a high-level (architectural) solution or supporting model.
• Good understanding of service-oriented architecture, software application architecture, and the ability to consult with customers about these topics
• Experience with web technologies JavaScript, ES5+, HTML, CSS/SCSS, SQL. Experience in one or more JavaScript frameworks like AngularJS or React is a plus.
• Knowledge of web-based protocols and standards (Web services, SOAP, REST, WSDL, XML).
• Good understanding of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations.

Preferred Qualifications:

(Preference will be given to candidates who, demonstrate some or all of the following skills/experience):

• Certified as ServiceNow System Administrator (CSA).
• Certified as ServiceNow Application Developer (CAD).
• Development and deployment experience.

Experience required: 5-10 Years