Job Seekers, Please send resumes to resumes@hireitpeople.com

Detailed Job Description:

Professional work experience in Information Technology user IT help desk, to provide basic service desk support, including:

• New computer deployments
• Manage user and computer accounts in Active Directory (AD), Office 365, and Exchange.
• Manage software licensing.
• Receive telephone calls and emails from users with computer hardware and software problems or how-to inquiries.
• Determine the nature of the problem; root cause; provide basic troubleshooting. 
• Document support responses in the ITS Service Desk Ivanti ticketing system.
• Escalate problems in accordance with defined ITS procedures.
• Assist users with problem solving steps.
• Communicate accurate and useful status updates.
• ITS will supply computer, phone, and work environment necessary to fulfill the duties as described above.

Experience required: 1-2 Years