Job Seekers, Please send resumes to resumes@hireitpeople.com

Must Have Skills:

• Exp. in IVR contact center
• Exp. in CISCO - Contact Center Management
• Exp. in UCCX
• Exp. IPCC Express
• Exp. in Calabrio Recording Services and Support

Detailed Job Description:

• Design, implement and maintain complex CISCO UCCX and 3rd Party contact center applications for use in call centers
• Assess, design and document technical requirements supporting business needs.
• Provide team support and process improvements through individual contributions
• Perform other related duties as assigned by leadership
• Strong Knowledge on UCCX11.6 ,12.5 ,12.6 versions
• Strong working knowledge of Cisco Contact Center Components including Cisco finesse, CUIC, Application management, Script management, DRS, Script editor, UCCX administration and reporting
• Knowledge on wallboards and Informix DB
• Strong knowledge on Calabrio Recordings Administration and support role.
• 2-3+ years of experience in the areas of unified communication, VoIP support, with hands-on experience in troubleshooting Cisco UCCX
• Experience with CUIC or similar contact center reporting platforms
• Very Good understanding on IVR Call flows and able to create new scripts
• Good knowledge on Oracle / SQL Database
• Working knowledge with network monitoring and troubleshooting tools like solar winds
• Knowledge on RTMT tool
• Knowledge on web ex soft phone