Job Seekers, Please send resumes to resumes@hireitpeople.com

Detailed Job Description:

• This position will be based in Coeur dAlene but will provide support to agency customers as needed in Coeur dAlene and surrounding areas. Work location will vary depending on need.
• Must be able to lift up to 50lbs and move computer equipment between locations.
• A rental car may be used in the event equipment needs to be transported between locations. If traveling between multiple site locations during a single day, contractor will be eligible for reimbursement for actual fuel costs when driving rental vehicle.

Full-time professional work experience in Information Technology user IT help desk, to provide basic service desk support, including:

• New computer deployments
• Manage user and computer accounts in Active Directory (AD), Office 365, and Exchange
• Manage software licensing
• Receive telephone calls and emails from users with computer hardware and software problems or how-to inquiries
• Determine the nature of the problem; root cause; provide basic troubleshooting
• Document support responses in the ITS Service Desk Ivanti ticketing system
• Escalate problems in accordance with defined ITS procedures
• Assist users with problem solving steps. Communicate accurate and useful status updates
• ITS will supply computer, phone, and work environment necessary to fulfill the duties as described above.
• ITS reserves the right to cancel this request, or the contract at any time. ITS may not award a contract if the budget allocated for this service is exceeded based on responses. If the person selected does not meet service expectations, ITS will request a replacement or cancel the contract at our discretion.

Experience required: 1-2 Years