Job Seekers, Please send resumes to resumes@hireitpeople.comDetailed Job Description:
- This requisition is for and Analyst to assist the client and Network and Telecommunications Services with Telephony Billing.
- Candidate must be able to complete a variety of daily billing tasks (DTMB - 906s, break/fix tickets, replacement tickets, CRQ Project billing, Fiber billing tickets, Gateway to Gateway and Firewall billing tickets).
- Proficiency in service management tools such as BMC Remedy, MS Outlook, SharePoint, Clarity and Cisco Telephony systems are also required.
- Technicians will be part of an established team and trained by senior team members.
Skills Preferred:
- Ability to function independently by following establishing policies, procedures, and practices when handling questions, problems and challenges presented by customers.
- Ability to flexibly manage workflow operations to meet or exceed SLAs and customer needs and expectations.
- Ability to make decisions independently and to communicate effectively to peers and management.
- Manage and report time spent on all work activities.
- Ability to work in a team environment.
- Proficiency in service management tools such as BMC Remedy, MS Outlook, SharePoint, Clarity and Cisco Telephony systems are also required.
Experience required: 4-8 Years
