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PRINCIPAL ACCOUNTABILITIES:

• Conduct proactive (preventive) and reactive maintenance on complex digital land-mobile radio, microwave, and fiber optic communications systems.
• Troubleshoot and repair electronic communications systems.
• Mentor and provide on the job training to junior members of technical team
• Schedule job assignments for junior staff members
• Analyze system performance data to include both RF performance and traffic loading statistics to plan and implement improvements to infrastructure and operating parameters to address capacity, coverage, and interference
• Collect and analyze test instrument data and translate into actionable measures to repair, improve, optimize, or calibrate RF, microwave, or fiber communications systems
• Respond to trouble tickets initiated from both end-users and vendors in a timely fashion and meet stringent SLA requirements
• Serve as a technical Subject Matter Expert (SME) to other staff members
• Participate in on-call schedule rotations
• Seek out new technology and processes to support existing and emerging corporate radio communications and wireless requirements
• Coordinates facility visits/access, as necessary, with outside vendors/agencies.
• Participate in a lead capacity with the implementation of on-going communications systems projects.
• Provide weekly status reports in detail to include active projects, pending maintenance and efforts to achieve 99.999% availability on all equipment

POSITION REQUIREMENTS:

• 10+ years experience in operations and maintenance of large, multi-site, digital wireless communications systems including conventional and trunked land mobile radio systems, MPLS microwave networks.
• Demonstrated project management experience.
• Excellent presentation and writing skills
• Fluent in Microsoft Office 365 including Microsoft TEAMS
• Demonstrate practical understanding of trunking, microwave and antenna RF theory.
• Advanced understanding of land-mobile radio systems engineering principles and practices.
• Demonstrate practical knowledge of Federal Communications Commission rules and regulations. This includes but is not limited to Parts 22 and 90.
• Demonstrate practical experience and responsibility for operating systems using one or more of the following digital LMR air interface technologies: P25 TDMA, TETRA, iDEN, DMR, NXDN, and at least one of the following commercial air interface technologies: 3G, 4G/LTE, IS-95, IS-136, CDMA, UMTS, HSDPA
• Demonstrated operational knowledge and experience with various network transport technologies including: MPLS, T1, OC, SONET, DS1, DS3, ATM, EPL.
• Have proficient knowledge of fundamental networking and protocols to include L2TP, TCP-IP, UDP, Multicast, Unicast, SNMP, SMTP, NTP, OSI layer, etc.
• Completion of a technical training or degree program in electronics with a concentration in wireless systems (field experience will be considered in lieu of degree or certificate)
• Demonstrated practical experience with Computer-Aided Dispatch systems.
• FCC General Radio Telephone Operator License is preferred but not required.

Experience required: 10-12 Years