Job Seekers, Please send resumes to resumes@hireitpeople.com
Responsibilities and Duties:
- Install and configure hardware and software
- Respond to tickets in accordance with SLA guidelines
- Record, track, and document the help desk request problem-solving process including actions taken
- through to the final resolution
- Respond in timely manner to requests and issues
- Repair and replace equipment as needed
- Provide onsite and remote support to end users
- Assist in AV setups as needed for meetings
- Responsible for troubleshooting o365 and submitting tickets to DPH through portal
- Assist new hire training for basic IT needs.
- Set up new workstations for users (deploying equipment, checking over account setups).
- Heavy use of Windows and Mac OS devices
- Assist network engineers with the installation, configuration and ongoing support of software, computers and applications Installation for various computer applications and programs.
- Create and update documentation
- Create documentation for staff for training purposes
- Resolve Tier 1 support tickets
Minimal Education/Certification Requirements:
- Bachelors Degree in Computer Science, or Associate Degree plus two years of tech support experience, or three plus years tech. support experience.
- A+ and Net+ Certification or equivalent required.
- Experience using a Ticketing system
- Experience providing support via remote tools
- Experience handling Technical Service Tickets
- Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM,CNA etc.
- Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.
- Ability to interact effectively and professionally, and provide exceptional service, both internally and
- externally always advanced experience and knowledge of working with the Microsoft 365 Platformincluding Azure Active Directory and SharePoint administration
- Ability to work in Active Directory
- Understanding of Cisco Meraki
Experience required: 2-5 Years
