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• Problem Manager: Service Now Management. Excellent communication.
• Technical skills(similar to service Desk L1/L2 Knowledge).
• Responsible to manage life cycle of all Problems that arises in a Prod Environment.
• Prevent incidents from happening.
• Capability to minimize the impact of incidents that cannot be prevented.
• Good experience in word and creating Documentation of Known Errors and workarounds.
• Experience conducting Root cause analysis.