Job Seekers, Please send resumes to resumes@hireitpeople.com

Job Responsibilities:

• Responsible for both recommending and capturing business requirements, functional, and non - functional requirements for the various systems that DECAL uses.
• Participates in, and in some cases may lead, business requirement gathering sessions with internal stakeholders, business vendors, and partner programs and agencies.
• Participates in the planning, creation, testing, deployment, and evaluation of the SDLC for DECALs systems.
• Evaluates and provides feedback on system requirements created by other vendors, programs, or agencies.
• Participates in or assists with user acceptance testing.
• Develops, documents, and reports recommendations for solving and/or addressing problems, questions and issues based on research conducted.
• Clearly communicates managements views on major policies or current issues to individuals and entities both within and outside the organization.
• Work with internal functional teams and business stakeholders to extract use cases in their existing implementations.
• Solve day-to-day issues arising during automation projects with timely resolutions.
• Review and help refine automation business cases to optimize, improve and automate business processes to deliver the desired business outcome
• Experience in using Visio & documentation tools to prepare Process mapping (Current & Future State), Workflow diagram, Low level process document.
• Excellent logical and analytical skills to help define solutions for business problems.
• Uses sound judgment to respond appropriately to internal and external contacts.
• Independently establishes and monitors deadlines to ensure timeliness of staffs responses to inquiries, complaints, and other issues.
• Serves as a member of the CAPS Program Administration section and supports the work of other team members as needed.
• Coordinates with vendors and technical staff to ensure that functionality of automated systems is consistent with, and in adherence to, program policies, laws, regulations, and best practice standards by users.
• Develops and administers training, training documents, and user guidance for system changes or workarounds.
• Develops and documents business processes for users of new or upgraded system.
• Assists with development of change management plans for transition to new or upgraded systems.
• Provides business user support and oversight statewide in the use of all data systems for the program.
• Serves as liaison between business users and technical staff in the implementation and development of business process automation.

Preferred Qualifications:

• Experience working with data systems and acting as a liaison between business users and technical staff.
• Experience automating and documenting business processes.
• Experience working on multiple complex projects simultaneously.
• Experience organizing and analyzing data to inform decision making.
• Experience managing business functions and processes.
• Knowledge of or experience with Georgia Gateway Integrated Eligibility System.
• Knowledge of system development and configuration.
• Advanced skills in Excel and other Microsoft Office applications.
• Certified Business Analyst Professional (CBAP), Certification of Capability in Business Analysis (CCBA), Project Management Institute Business Analyst (PMI-PBA), or similar certification

Technical Competencies:

• Knowledge of eligibility requirements and systems.
• Experience creating user stories based on collected requirements and well-defined acceptance criteria on a software project management platform such as JIRA, DevOps, Microsoft Project, or TFS.
• Understanding of the needs and processes necessary for process automation. Particular expertise gathering requirements for reporting on PowerBI/SSRS, ETL (SSIS), and .NET applications with Angular front-ends.
• Understanding of business user needs, and ability to translate those needs to technical staff that are responsible for the coding and development of data systems.
• Understanding of how data systems interact.
• Intermediate or advanced skills in Microsoft Word and Excel.
• Intermediate skills in SharePoint and relational databases.
• Ability to execute high quality customer service by anticipating customer needs, providing services accurately in a respectful and timely manner, and establishing and maintaining effective contact and follow through with customers.
• Ability to develop and maintain positive work relationships.
• Ability to collaborate and work effectively as a team member.
• Excellent communication skills, both oral and written, and organizational skills.
• Ability to organize and evaluate data to drive decision making.
• Ability to work with diverse communities and sensitivity to needs and concerns of various cultural groups.

Physical Position Requirements:

• Work is typically performed in an office environment with intermittent sitting, standing, or walking in various settings.
• The ability to speak clearly, to hear and understand at a normal conversational level, and to receive detailed information through verbal communication.
• Close visual acuity to perform an activity such as: preparing and analyzing data; viewing a computer terminal; extensive reading and visual inspection.
• Full range of hand and finger motion for data entry purposes.

Experience required: 5-8 Years