Job Seekers, Please send resumes to resumes@hireitpeople.com

Job Responsibilities:

• New computer deployments
• Managing user and computer accounts in Active Directory (AD), Office 365, and Exchange.
• Manage software licensing.
• Receiving telephone calls and emails from users with computer hardware and software problems or how-to inquiries.
• Determining the nature of the problem; root cause; provide basic troubleshooting.
• Documenting support responses in the ITS Service Desk Ivanti ticketing system.
• Escalating problems in accordance with defined ITS procedures.
• Assisting users with problem solving steps.
• Communicating accurate and useful status updates.
• ITS will supply computer, phone, and work environment necessary to fulfill the duties as described above.

Experience required: 1-2 Years