Job Seekers, Please send resumes to resumes@hireitpeople.com

Job Responsibilities:

• Serve as high level approver for specialized ServiceNow requests
• Confirm requests meet approval criteria and asset management requirements
• Inform submitters of proper requests required for desired services
• Work closely with NTT Service Technicians and Business Application & Technology staff to
• Provide some guidance for resubmitting ServiceNow requests correctly
• Review and update ServiceNow CMDB and DHS Asset Management inventories
• Promote asset management concepts and best practices
• Help facilitate Division office supply orders using state purchasing processes and procedures
• Address and escalate ServiceNow issues affecting daily operations
• Promote asset management concepts and best practices engaging user participation
• Update DHS Asset Management and ServiceNow inventories
• Pursue offboarded user hardware and wireless equipment returns
• Help track large scale technology product deliveries for Special Projects
• Work closely with internal and external clients to ensure overall success of Unit operations
• Identify hardware trends and report inventory discrepancies
• Maintain daily inventory summaries and weekly reports in MS Teams
• Provide status updates to Unit Manager

Requirements:

• 2+ years of professional work experience
• Proven ability to work independently and within a target driven cohesive team environment
• Ability to multitask in a fast - paced environment
• Strong work ethic, interpersonal, and communication skills
• Detailed oriented and exceptional critical thinking skills
• Proficiency with Microsoft Excel and MS Teams

Preferred Qualifications:

• ServiceNow experience
• Hardware asset management knowledge

Experience required: 6-8 Years