Job Seekers, Please send resumes to resumes@hireitpeople.com

Skillset:

The candidate should have working technical knowledge of infrastructure services such as Windows VMS, Unix VMs, Containers, Cloud Services, Data Network and Telephony. Microsoft, AWS, GCP and Cisco knowledge is a plus. The candidate must have a strong ITIL background and ITIL Foundations certification is required, with V4 certification preferred.Below is the list of our technical and soft skills we desire for this position:

Technical skills:

• Strong computer skills.
• Expert knowledge of ITIL disciplines
• Ability to manage conflict and offer suitable resolutions
• Strong customer service, project management, relationship management and quality control skills.
• Resource planning skills
• Experience of managing 3rd parties and 3rd party delivered services

Soft Skills:

• Keen sense of time management
• Excellent leadership and customer service skills.
• Strong teamwork skills and attention to detail.
• Excellent written and verbal communication skills
• Willingness to support and mentor other team members
• Able to manage sensitive and sometimes confidential information
• Self-motivation and able to take responsibility

Experience required: 5-8 Years