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Detailed Job Description:

Patching and Maintenance:

• Co-ordinate with customer network and platform teams on Globalscape server patching activities(on a weekly and monthly basis)
• Perform pre & post patching activities and validation
• Daylight savings activities
• Administer Electronic File Transfer Program using GlobalScape EFT, DMZ gateway and Business Activity Monitoring and Web Portal tools.
• Runtime Troubleshooting and Performance Tuning
• Certificate Management
• Ensure the security of file transfers utilizing protocols such as HTTPS, FTPS, SFTP, AS2
• Flexibility to work on Weekend to remediate P1/Critical INC
• Create Powershell Scripts for file transfers and utilities.
• Able to do performance tuning
• Resolve technical problems effectively and efficiently within defined SLA working with internal functional and software development teams, and external vendors to identify root causes and solutions.
• Log service requests with vendors and coordinate diagnostics, requested actions and testing with functional teams.
• Identify and implement system process improvements leveraging the software, best practices, automation, innovation and technology upgrades.
• Contribute to the creation of Support Design Specification and Support Supplement Documents.
• Provide ad-hoc reporting as required by the business.
• Adhere to Customer Solution Delivery Framework, Incident Management, and Change Management procedures.
• Lead or assist with day-to-day service delivery issues and processes as required.
• Work with project teams to understand the concepts and technical infrastructure of the to-be implemented modules/functionalities and create / document operations procedures.
• Ability to manage self-workload, set and meet customer expectations.
• Ensures effective shift handover.
• Excellent communication skills, both written and verbal.