Job Seekers, Please send resumes to resumes@hireitpeople.com

DUTIES AND RESPONSIBILITIES:

• Provides support and guidance to users to resolve problems related to ERP and related business application functions
• Attains and applies functional knowledge of the ERP Modules, database structure, and point of integration with other applications
• Communicates with users via division ticketing and support systems to identify user issues and determine what steps have already been taken to resolve the issue
• Works on business systems enterprise applications related projects as assigned
• Identifies trends in root causes to help create knowledge - based articles
• Performs other duties as assigned

MINIMUM QUALIFICATIONS:

• High School Diploma or GED required.
• Associate degree or equivalent completed college from a Georgia Professional Standards Commission approved accredited college or university preferred.
• Minimum three (3) years of experience in a technical support capacity required.

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of payroll and human resources software
• Knowledge of School District policies regarding leave, absences, benefits, and deductions
• Effective oral, written, and interpersonal communications skills
• Skilled in analytical thinking and mathematical computations
• Skilled in organization, data collection, record-keeping problem-solving, and time management
• Ability to use relevant computer applications
• Ability to prioritize tasks and manage multiple assignments simultaneously

Experience required: 3-8 Years